About

FAQ

• Where is the store based?

  Suzhou, China

• Size Chart

  us2 bust:83cm waist:65cm hips:91cm hollow to hem:147cm height:160cm
  us4 bust:84cm waist:68cm hips:92cm hollow to hem:147cm height:160cm
  us6 bust:88cm waist:70cm hips:96cm hollow to hem:150cm height:165cm
  us8 bust:90cm waist:72cm hips:98cm hollow to hem:150cm height:165cm
  us10 bust:93cm waist:75cm hips:101cm hollow to hem:152cm height:170cm
  us12 bust:97cm waist:79cm hips:105cm hollow to hem:152cm height:170cm
  us14 bust:100cm waist:83cm hips:109cm hollow to hem:155cm height:175cm
  us14w bust:104cm waist:86cm hips:110cm hollow to hem:155cm height:175cm
  us16 bust:104cm waist:86cm hips:112cm hollow to hem:155cm height:175cm
  us16w bust:109cm waist:92cm hips:116cm hollow to hem:155cm height:175cm
  us18w bust:114cm waist:98cm hips:121cm hollow to hem:155cm height:175cm
  us20w bust:119cm waist:104cm hips:126cm hollow to hem:155cm height:175cm
  us22w bust:124cm waist:109cm hips:131cm hollow to hem:155cm height:175cm
  us24w bust:130cm waist:115cm hips:136cm hollow to hem:155cm height:175cm
  us26w bust:135cm waist:121cm hips:141cm hollow to hem:155cm height:175cm

• Custom made

  if you need custom make , we need your measurements below .
  1:full bust: _____cm or inches
  2:waist :_____cm or inches
  3:hips :_____cm or inches
  4:height (from top of head to floor without shoes ):_____cm or inches
  5:shoes heel :_____cm or inches

  As for color , you can check our color chart or contact us,then, we will send you color chart let you choose .

• Contact us

  WhatsApp or imo :0086 15995404620
  WeChat:Mandylove1102
  Email:[email protected]

• Note

  1: Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer’s responsibility. Please check with your country’s customs office to determine what these additional costs will be prior to bidding/buying. 2.This dress does not include any accessories such as gloves, wedding veil and the crinoline petticoat ( show on the pictures). Bidding is for one dress only! 3.Since computer screens have chromatic aberration, especially between CRT screen and LCD screen, we can not guarantee that the color of our products will be exactly the same with the photographs you saw.

• Do you accept orders placed outside of the US?

  We sure do!

• How long will it take to receive my order?

  Once shipped most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 2 and 12 weeks.

• Cancellations Policy

  1.Unpaid order could be cancelled within 2-3 days. 2.Paid less than 3 days, 50% cost of dress and shipping cost could be returned. 3.Paid at 3-10 days, 30% cost of dress and shipping cost could be returned. 4.Once your order has been shipped, it can no be cancelled.

• What is Storenvy?

  This store is created with Storenvy, an online store builder and marketplace for inspired brands. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step at or open your own store for free.

• How do I pay for my order? Is it secure?

  The Storenvy checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.

• What if something is wrong with my order?

  If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page.